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Important Notice
Please be advised that there is a delay in processing your global transfer due to a high volume of transactions since 8:00 PM 28-Apr(Sun). The estimated resume time would be around 4:00PM 30-Apr(Tue). Kindly allow some time before submitting. Your patience is highly appreciated.
TNG Mastercard
- Are there any charges when applying TNG Mastercard?
- Is there any transaction fee when using TNG Mastercard?
- How to get the TNG Mastercard physical card?
- How to apply for TNG Mastercard?
- How do I use the TNG Mastercard?
- How do I top up my TNG Mastercard?
- What is the maximum amount that I can top up into my TNG Mastercard?
- Is there any spending limit for using the TNG Mastercard?
- I would like to report lost of my mobile phone and sim card (I cannot login to TNG Wallet)?
- Can I set my own spending limit?
- What if I lose my TNG Mastercard?
- How do I know if the transaction is successful?
- Why can't I make payment with my TNG Mastercard?
Registration & Membership
- How can I become a TNG user?
- What are the differences between a Normal member and SVIP+ member?
- How long will the system need for validating my submitted documents?
- What are the requirements for upload documents?
- What should i do if i cannot receive the OTP Code?
- Required documents for SVIP+?
- What kind of information do I need to provide for becoming a SVIP+ member?
- Why do I need to upload my HKID card and take a selfie?
- Is the system change related to the launch of new products or services?
- How many SVIP+ membership can I apply for?
- When can I complete the account opening or activate the SVIP+ membership?
- Who can apply for the SVIP+ membership?
- How long does it take to process the activation?
- Is there a charge to activate the SVIP+ membership?
- How do I know if my application to the SVIP+ membership is successful?
- Why does it take more than a few minutes to activate my SVIP+ membership?
- How does eID system be relevant for SVIP+ membership application or upgrade?
- Will TNG introduce new products or services in the system changes?
- I am currently a “normal member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
- I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
Card management
App version/issue
- Why need to update all the time?
- Why I cannot receive notification?
- Why I need to authorize the contact list?
- What should I do if I cannot launch TNG application?
- Is the system change related to the launch of new products or services?
- How does eID system be relevant for SVIP+ membership application or upgrade?
- Will TNG introduce new products or services in the system changes?
- I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
Account Management
- How can I reset my login password?
- How can I reset my transaction PIN?
- What can I do if I want to close my TNG account?
- Why do I receive "username or password incorrect" error message when i login?
- What should i do when my account is frozen?
- How To Protect My TNG Wallet Account?
- How can I change my registered TNG mobile number after successful login?
- How can I change my registered TNG mobile number? (Before Login)
- What is the difference between Login Password and Transaction PIN?
- I would like to report lost of my mobile phone and sim card (I cannot login to TNG Wallet)?
- How to recovery the suspended TNG Account?
- What kind of information do I need to provide for becoming a SVIP+ member?
- Why do I need to upload my HKID card and take a selfie?
- Is the system change related to the launch of new products or services?
- How many SVIP+ membership can I apply for?
- When can I complete the account opening or activate the SVIP+ membership?
- How does eID system be relevant for SVIP+ membership application or upgrade?
- I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
Top Up
Payment
- Where can I use my TNG wallet?
- How can I transfer money to other TNG users?
- How to use "Scan-2-Pay"?
- How to make payment via "QR Code Pay"?
- How to use the local bill payment service?
- Why my friend cannot receive the related amount after I transferred?
- How to set up "Fast Payment"?
- How to purchase or pay with Merchant Dollars?
e-Coupons/e-Tickets
Bank Transfer/Cash Withdrawal
- Is there any additional charges when I use bank transfer/withdraw cash from my account?
- How can I withdraw money from my TNG wallet at the foreign exchange outlets?
- How can I withdraw money from my TNG Wallet at convenience stores?
- Where are the cash withdrawal dedicated service points?
- How to register FPS serivce?
- How to send money via FPS?
- How to receive money with FPS (Faster Payment System)?
- How to change the default receiving account for FPS?
- How to set scheduled payment?
- How to change the settings of scheduled payment?
- What if my account has insufficient balance for scheduled payment?
Global Remittance
SIM Top-up
Foreign Exchange
Global Bill Payment
Customer Feedback
Featured Articles
- How can I reset my transaction PIN?
- How can I reset my login password?
- What are the differences between a Normal member and SVIP+ member?
- How can I top up my TNG account?
- How to use "Scan-2-Pay"?
- How can I transfer money to other TNG users?
- How To Protect My TNG Wallet Account?
- How Can I Remit Money To My Friends?
- How to Submit Supplementary Information?